Frequently asked questions

Have a question? Check out our FAQs for quick answers to our most common questions. If you need further assistance, feel free to contact our support team!
Have a question? Check out our FAQs for quick answers to our most common questions. If you need further assistance, feel free to contact our support team!

Frequently
asked questions

Have a question? Check out our FAQs for quick answers to our most common questions. If you need further assistance, feel free to contact our support team!
Have a question? Check out our FAQs for quick answers to our most common questions. If you need further assistance, feel free to contact our support team!

Frequetly asked questions

Company

We are a Nordic fintech company that helps European companies cut foreign exchange costs. Our customers cut foreign currency payments and hedging related hidden FX costs typically by tens or hundreds of thousands of euros annually, because our FX rates are often significantly better compared to banks. Our secure services are provided by an EEA regulated payment provider. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution.Our proven services are widely used by exporters and importers across Europe. We serve companies that are domiciled in the European Economic Area (all EU countries, Norway, Iceland and Liechtenstein) and have annual FX volumes of at least 5 million euros.
Our mission is to make it possible for European exporters and importers to make FX transactions cost effectively. Our Co-Founders have decades of FX and corporate banking experience across several European countries. We have seen what works, but also what the challenges are from the corporate customer point of view. The major challenge from the customer point of view is that European banks often apply poor FX rates to their corporate customers. This results in significant hidden FX costs for European exporters and importers. The reasons for the use of poor FX rates by banks are related to for example European banks operating inefficiently as well as lack of transparency and competition in the European FX services market. First, banks tend to have high costs due to several reasons. These costs are passed on to their customers for example in the form of poor FX rates. Second, banks do not send invoices to their customers for providing FX services, but rather they often simply apply poor FX rates. Therefore, companies are often not aware of the magnitude or even the existence of these hidden FX costs. Third, so far fintech companies that challenge banks with low-cost FX services have had limited presence in the European FX services market, but that is finally changing. Our customers cut foreign currency payments and hedging related hidden FX costs typically by tens or hundreds of thousands of euros annually, because our FX rates are often substantially better compared to banks.
It is in our DNA to provide all our customers with competitive FX rates, while ensuring first class customer service. Therefore, our operating model includes a combination of efficient production of services for global use and local focus on European companies specifically. This is possible, because our partner Currencycloud (Electronic Money Institution) that was acquired by Visa develops our FX and payment services efficiently for global use and we focus on all customer facing activities. Banks and other fintech companies, on the other hand, often operate in small regions while developing their services in-house, which results in inefficient operations and ultimately high service costs to their customers. In addition, many fintech companies are tiny startups with small customer bases and they are also themselves their customers’ legal counterparties. This could result in significant counterparty risk to their customers. We are different from these fintech startups, because our customers’ legal counterparty for our EU regulated secure services is Currencycloud that was acquired by Visa and our proven services are widely used by exporters and importers across Europe.

Customers

Our proven services are widely used by exporters and importers across Europe. Our customers are domiciled in the European Economic Area (all EU countries, Norway, Iceland and Liechtenstein) and have annual FX volumes of at least 5 million euros.
You can simply contact us. You can call us, send us e-mail or submit the contact form. Then we will together determine the optimal service offering for you specifically. After deciding on the optimal service offering, we will provide you with information on how to become our customer. After becoming our customer, you will start cutting hidden FX costs immediately, because no IT work is required on the customer side and our FX rates are often significantly better compared to banks. All our customers get a dedicated contact person, who is responsible for assisting them in all matters including onboarding, training and support in English, Danish or Finnish. Later we will serve our customers also in other European languages.
We have legal, compliance and financial criteria, when approving companies to become our customers. Due to legal reasons we do not serve companies domiciled outside of the European Economic Area (all EU countries, Norway, Iceland and Liechtenstein), because the Electronic Money Institution licence of Currencycloud that was acquired by Visa and is the legal counterparty to our customers, covers the European Economic Area. Due to compliance reasons we do not serve companies in adult entertainment, cannabidiol, carbon credit, child labour, crypto assets, drug paraphernalia, financial services, gambling, human trafficking, illegal goods, mining, multi-level marketing, pawnbroker, political, Ponzi scheme, precious metals, prostitution, speculative trading or weapons sectors. Due to financial reasons we do not serve consumers or companies with annual FX volumes below 5 million euros, because we want to provide all our customers with competitive FX rates.

Services

We offer FX conversion and hedging as well as foreign currency payments services. In addition, we offer automated FX conversion services. Most of our customers use our FX conversion and hedging services, while continuing to use the automated payment initiation and collection services provided by their existing banks. Customers can also use our accounts to collect and initiate foreign currency payments, thus eliminating the need for foreign currency bank accounts. You can contact us for additional information about our services.
Our customers cut foreign currency payments and hedging related hidden FX costs typically by tens or hundreds of thousands of euros annually, because our competitive FX rates are often significantly better compared to banks. Unlike banks we do not charge any initial, monthly, account, payment or other fees, but rather we generate revenue only by including a small margin in our FX rates. Unlike with many other fintech companies our customers may continue to use their existing banks’ accounts and payments services to initiate and reconcile foreign currency payments automatically in their financial systems. They can also start cutting costs immediately, because no IT work is required to start using our services. Our customers have a dedicated contact person, who has in-depth understanding of their needs and provides them with first class customer service in English, Danish or Finnish. Later we will provide customer service also in other European languages. In order to minimise our customers’ counterparty risk our customers’ legal counterparty for our EU regulated secure services is Currencycloud that was acquired by Visa.
Security is a top priority for us and you can use our EU regulated services securely like other exporters and importers across Europe. The legal counterparty to CrossNordic AB’s (Finnish Company ID 3216020-1) customers is Currencycloud B.V. (Dutch Company ID 72186178). Currencycloud B.V. was acquired by Visa Inc. (US Company ID 26-0267673), which is the world’s leader in digital payments. Currencycloud B.V. is licensed by De Nederlandsche Bank as an Electronic Money Institution (Financial Services Register Number R142701). Compliance with strict governance and operational processes is regularly audited. The UK Financial Conduct Authority and De Nederlandsche Bank review capital adequacy.

Pricing

Typically, our customers reduce hidden FX costs by at least 50%, which can be tens or hundreds of thousands of euros annually. A good rule of thumb is that, if you do not know how much you are paying for FX conversions, then you may be paying too much in the form of poor FX rates. In fact, for most of our customers it has come as a surprise how much they were paying to their banks for FX conversions in the form of poor FX rates. If you do not have foreign currency bank accounts but rather collect or initiate foreign currency payments using your home currency bank account and let your bank make the FX conversions automatically, then you could be paying way too much in the form of poor FX rates. Even if you use foreign currency bank accounts for collecting or initiating foreign currency payments, you may be paying way too much to your bank. The same applies to hedging FX risks. You can contact us to investigate together how much hidden FX costs you are currently paying to your bank and how much you cut those costs by starting to use our FX services.
It can be challenging for companies to know how much they are paying hidden FX costs to their banks in the form of poor FX rates, because banks do not send invoices to their customers for providing FX services. Rather, banks often simply apply poor FX rates, which results in significant hidden FX costs. Therefore, companies are often not aware of the magnitude or even the existence of these hidden FX costs. In addition, banks may not have consistent logic for applying margins to their FX rates, thus resulting in potentially very different FX pricing for practically identical companies. Banks’ FX margins can also depend greatly on the currency and the tenor of an FX forward. You can contact us to investigate together how much hidden FX costs you are currently paying to your bank and how much you cut those costs by starting to use our FX services.
It really boils down to our ultra-efficient operational model involving Currencycloud (Electronic Money Institution) that was acquired by Visa, is our customers’ legal counterparty as well as develops our FX and payment services efficiently in a centralised manner for global use.. Even though our FX rates are competitive there is enough margin for us to be profitable due to our ultra-low costs. Banks, on the other hand, often have massive amounts of bureaucracy and highly inefficient processes, which results in high costs. These costs are ultimately passed on to their customers for example in the form of poor FX rates. Other fintech companies often develop their services in-house and focus on consumers or small companies, which also results in high costs that are passed on to their customers.
Customer story
CrossNordic enables us to cut FX costs by over 50%, which has a major positive impact on our bottom line
– Tom Kristensen
Head of Finance
Customer story
CrossNordic enables us to cut FX costs by over 50%, which has a major positive impact on our bottom line
– Tom Kristensen
Head of Finance

Do you want to learn more
about how you can reduce
your FX costs significantly?

Connect with our FX Specialists to discover how our smart solution can help you reduce FX costs

Denmark
Gammel Mønt 3A, 2. sal
1117 København K
Finland
Mannerheiminaukio 1A
00100 Helsinki
Norway
Local address to be
announced later
Sweden
Local address to be
announced later

Get in contact with us today

Get in contact with us today

For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for CrossNordic are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701).

All testimonials, reviews, opinions, or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk. See Currencycloud Terms of Use here.
Denmark
Gammel Mønt 3A, 2.
1117 København K
Finland
Mannerheiminaukio 1 A
00100 Helsinki
Norway
Local address to be
announced later
Sweden
Local address to be
announced later

Get in contact with us today

Get in contact with us today

For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for CrossNordic are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701).

All testimonials, reviews, opinions, or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk. See Currencycloud Terms of Use here.
Scroll to Top